Reference

Our Terms Shape How You Play

When you open an account at grenroyal188, you're agreeing to a set of rules that protect both you and our platform.

Account verification required at sign-upReal money payouts via DANA, OVO, GoPay, QRISLive table and slot game access in one lobby
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grenroyal188 Our Terms Shape How You Play
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Contact Us About Terms Questions

Team online

Live Chat

Open your account and reach our support team via the chat icon in the lobby. Response times under 2 minutes during active hours, 9 AM–midnight Jakarta time.

Email Support

Send term-related questions to our compliance team. We reply within 24 hours on business days with clear answers about your rights and obligations.

Account Settings

Review your accepted terms inside Account > Settings > Legal once you're signed in. You can request a copy of the full policy anytime.

SECURITY & DATA

How We Protect Your Account & Information

Data Handling

We collect name, email, phone and bank details only to verify your account and process deposits and withdrawals. Data is encrypted and stored securely on regional servers.

Account Security

Two-factor authentication is available in Account > Security. We recommend enabling it to prevent unauthorized access to your funds and game history.

Cookies & Tracking

Our terms allow us to use cookies to remember your login and game preferences. You can disable non-essential cookies in your browser; essential ones keep your session secure.

Data Retention

We keep your account and transaction records for five years after account closure to comply with financial regulations and help resolve disputes.

Request Changes

To update personal data, withdraw consent, or request deletion where local law permits, email our support team with your account number. We respond within 10 business days.

Dispute Escalation

If you disagree with a term or transaction, file a formal complaint via the Contact Us form in Account > Help. We investigate and respond within 14 days.

Frequently Asked About Our Terms

Violations such as multi-accounting, fraud, or abusive behaviour may result in account suspension or permanent closure. Funds in your wallet at closure can be withdrawn via your registered payment method within 30 days of the suspension notice.

Yes, we may update terms to reflect legal changes or platform improvements. You will receive email notice at least 14 days before the change takes effect. If you disagree, you can close your account and withdraw funds before the new version applies.

Withdrawals via DANA, OVO, GoPay and QRIS are processed once your account passes our verification checks. If a dispute arises, we freeze the transaction temporarily while investigating, typically within 7 business days. Your funds remain in your account until resolved.

Minimum withdrawal is 50,000 IDR; maximum depends on your account history and deposit method. DANA, OVO and GoPay typically allow up to 10 million IDR per transaction; QRIS varies by your bank. Support can advise your limit.

You have 30 days to submit verification documents (ID, selfie, proof of address) after we send the request. Failure to respond may result in account suspension until verification is complete. Live chat support can guide you through the process.

Yes. Request permanent closure via Account > Settings > Close Account or email support. We retain your data for five years per financial regulations, but your login access is removed immediately and funds are returned to your registered payment method.

This phrase means certain features, games or payment methods are available only in regions where local law allows them. Access depends on local law. If you're outside a supported region, features may be restricted or unavailable. Contact support to confirm your region's status.

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